Introduction
Welcome to RoyalTuiClub ("we," "our," or "us"). We operate a free-to-play social gaming platform designed purely for entertainment. This Privacy Policy outlines how we gather, utilise, store, and protect your personal data when you interact with our website at royaltuiclub.com and any associated services.
RoyalTuiClub does not involve real money wagering, gambling, or any opportunity to win actual prizes. Our platform provides virtual gaming experiences solely for amusement. By accessing or using our site, you acknowledge that you have reviewed and understood the practices described within this Privacy Policy.
We are dedicated to operating transparently and in compliance with the New Zealand Privacy Act 2020 and other relevant data protection legislation. If you have any questions or concerns regarding how your information is handled, please do not hesitate to reach out to us.
Information We Collect
We may collect the following categories of information when you visit or use our platform:
Personal Information You Provide: When you create an account, submit a contact form, or communicate with our support team, you may voluntarily provide details such as your name, email address, date of birth (to verify you meet the 18+ age requirement), and any other information you choose to share with us.
Automatically Collected Data: When you browse our website, our servers and analytics tools may automatically record certain technical data, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on each page, click patterns, and the date and time of your visits.
Usage Data: We collect information about how you interact with our free social slot games, such as the virtual games you play, session duration, virtual currency balances, achievements, and preferences. This data helps us improve the overall user experience and tailor content to your interests.
How We Use Your Information
The data we collect serves the following purposes:
Platform Operation and Improvement: We use your information to deliver, maintain, and enhance our free-to-play social gaming experience. This includes personalising your gaming sessions, tracking virtual progress, and optimising platform performance.
Age Verification: Since RoyalTuiClub is intended exclusively for users aged 18 and over, we may use the information you provide to verify that you meet this eligibility requirement.
Communication: With your consent, we may send you service-related updates, promotional offers about new virtual games or features, and responses to your enquiries. You can opt out of non-essential communications at any time.
Security and Fraud Prevention: We utilise collected data to detect and prevent fraudulent activity, abuse, or any behaviour that violates our Terms and Conditions, thereby ensuring a safe environment for all users.
Legal Compliance: We may process your information to fulfil legal obligations, respond to lawful requests from authorities, or protect our legal rights.
Cookies and Tracking Technologies
RoyalTuiClub uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise your browser and remember certain preferences.
We employ essential cookies necessary for the website to function correctly, analytics cookies to understand visitor behaviour and improve our services, and functional cookies to remember your settings and personalise your experience. For detailed information about the specific cookies we use and how to manage them, please review our dedicated Cookie Policy.
Data Sharing and Third Parties
RoyalTuiClub does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only under these circumstances:
Service Providers: We work with trusted third-party providers who assist us with hosting, analytics, email delivery, and customer support. These providers are contractually bound to use your data solely for the services they perform on our behalf and must maintain appropriate security measures.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, safety, or property of RoyalTuiClub, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymise it in accordance with our internal data management procedures.
If you request deletion of your account, we will remove your personal data within a reasonable timeframe, except for any information we are legally obligated to retain.
Your Rights Under the NZ Privacy Act 2020
Under the New Zealand Privacy Act 2020, you have specific rights regarding your personal information, including:
Right of Access: You may request access to the personal information we hold about you. We will respond to such requests within a reasonable timeframe and provide the information in a clear, understandable format.
Right of Correction: If you believe any personal information we hold about you is inaccurate, incomplete, or misleading, you have the right to request correction. We will take reasonable steps to amend the information promptly.
Right to Request Deletion: You may ask us to delete your personal data. We will comply with such requests unless we have a lawful reason to retain the information.
Right to Complain: If you believe your privacy rights have been breached, you have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
Children's Privacy
RoyalTuiClub is strictly an 18+ platform. We do not knowingly collect personal information from individuals under the age of 18. Our registration and verification processes are designed to prevent minors from accessing our services.
If we discover that we have inadvertently collected data from someone under 18, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can address the matter.
Changes to This Privacy Policy
RoyalTuiClub reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you through email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our platform after any modifications constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to our team:
Email: support@royaltuiclub.com
We aim to respond to all privacy-related enquiries within 10 business days. Your trust is paramount, and we are committed to addressing any concerns you may have about your personal information and how it is managed on our free-to-play social gaming platform.
Remember: RoyalTuiClub is a free social gaming platform for entertainment purposes only. No real money is involved in any aspect of our services, and all virtual currency holds no monetary value whatsoever.